Welcome to Livro de Reclamações

Access to our services

Present your complaint

Put your doubts
and ask more information

See information, frequent
questions and legislation

Check status details
of your complaints

Electricity

Electricity

Natural gas

Natural gas

Water and waste

Water and waste

Electronic communications

Electronic communications

Postal services

Postal services

Covered activity sectors

Welcome to platform Livro de Reclamações which is a program measure "SIMPLEX + 2016" and involves Direção-Geral do Consumidor and regulators of various sectors.

Here you can submit your complaint and / or request information on issues related to essential public services (e.g. water, electricity, natural gas and electronic communications).

In the second phase implementation of the platform will be possible to complain or ask for information about other sectors.